Do Telstra’s call centre cuts add up?

Do Telstra’s call centre cuts add up?


Do Telstra’s call centre cuts add up?

Posted: 21 Aug 2012 03:00 PM PDT

Analyst says web self-service doesn't always mean fewer calls

Telstra has announced it will close call centres in Lismore and downsize another in Townsville, and cut other jobs around the nation.…

Dell quarterly revenues down 8% on poor desktop performance

Posted: 21 Aug 2012 01:43 PM PDT

Market share crashing in fastest-growing zones

Wall Street analysts were expecting a drop off in Dell's business and they won't be disappointed, with the company reporting revenues down 8 per cent for the second quarter of the year.…

Google launches Octane JavaScript benchmark suite

Posted: 21 Aug 2012 01:02 PM PDT

Shocker: Chrome leads the the pack in new tests

Always in search of new ways to show off the work they've done to improve performance of the Chrome browser, Google's Chrome team has unveiled a new JavaScript benchmark suite, called Octane.…

RIM reshuffles UK and European team ahead of new OS

Posted: 21 Aug 2012 11:37 AM PDT

Could lose government monopoly position

RIM is reshuffling its European management team ahead of the launch of BlackBerry 10, with a new UK boss and the creation of a new, EU-wide managing director.…

Sony PlayStation Vita sales crawl

Posted: 21 Aug 2012 09:15 AM PDT

Don't wanna hold your handheld

Sony has suffered significantly disappointing sales of its PlayStation Vita since launch, flogging a mere 2.2m units, a third of the number Nintendo's 3DS achieved at the same point in its lifecycle.…

Drilling into Amazon's tape-killing Glacier cloud archive

Posted: 21 Aug 2012 09:09 AM PDT

It could devastate the industry

Blocks and Files  Amazon Glacier is a series of cloud vaults holding customer archive data that isn't based on tape libraries. Instead it appears to use object storage and is set to be the largest object storage implementation in history in a very short time.…

Creepy skull find proves Man penetrated Asia 60,000 years ago

Posted: 21 Aug 2012 08:31 AM PDT

Modern humans invaded continent earlier than thought

Pic  Bone-bothering boffins have stumbled across an ancient skull in a Laos cave that puts modern human migration through Southeast Asia 20,000 years sooner than previously thought.…

Merde! French Prez palace blueprints nicked from cable layer

Posted: 21 Aug 2012 08:00 AM PDT

USB stick held sensitive govt building plans

An unlucky cable worker lost the ground plans for France's most important government buildings when his USB stick was nicked.…

Huawei: Half a million IOPS? Pah, we can do better

Posted: 21 Aug 2012 07:28 AM PDT

SPC-1 speedster now fastest ever all-flash array

Huawei has captured the SPC-1 crown for disk drive and flash arrays with a 600,000-plus IOPS result for its Dorado5100 all-flash array.…

QLogic to launch Transformers-style adapter cards: They're also flash caches

Posted: 21 Aug 2012 07:01 AM PDT

Robot-car-plane-style tech promises more virtual machines, faster applications

QLogic is adding flash storage to its server adapter cards so they become PCIe-connected flash caches, speeding up SAN I/O-bound applications in the servers with read I/O acceleration.…

SimpliVity: Your legacy IT stack sucks, wanna switch it for our box?

Posted: 21 Aug 2012 06:42 AM PDT

Migrating from the mess is good, but can Kempel pull it off?

What would you say about a start-up that wants to junk all the complex, multi-layered stack clutter of today's data centres and start again with one basic scale-out OmniCube building block. Nuts right? Only it's Doron Kempel and he co-founded and sold Diligent to IBM for $200m in 2008 – so we're paying attention.…

Samsung spends $4bn tarting up Texas factory

Posted: 21 Aug 2012 06:18 AM PDT

Austin plant to spit out extra-large orders of chips

Samsung has said it will invest around $4bn to renovate its US chip factory so it can increase production of the semiconductors used in smartphones and tablets.…

McAfee puts Barnaby Jack on car-jacking hackers' case

Posted: 21 Aug 2012 05:38 AM PDT

No one's tried to hack a vehicle's system yet

McAfee has put together an elite team of researchers to investigate how to go about protecting car systems from next-generation hacking attacks.…

Cloud engineering could SAVE HUMANITY, suggests boffin

Posted: 21 Aug 2012 05:08 AM PDT

Actual clouds in the sky, not IT ones, sorry

Experiments should be carried out into creating artificial clouds to fight global warming, scientists have argued. Clouds generated by special ships at sea would reflect solar heat back into space, so serving to cool the planet.…

Amazon tries to freeze out tape with cheap 'n' cloudy Glacier

Posted: 21 Aug 2012 05:01 AM PDT

Cloud giant rolls over earthly archives

Amazon is digging deeper into the enterprise with a data back-up and archival service designed to help kill off tape.…

PayPal co-founder sells out of foundering Facebook at VAST profit

Posted: 21 Aug 2012 04:42 AM PDT

Thiel leaps overboard, squeaking and lashing tail

One of Facebook's earliest investors has sold around $400m worth of shares in the company – which has seen its value halved since going public in May this year.…

Dell speeds EqualLogic arrays: Stuff spindles, let's add some flash

Posted: 21 Aug 2012 04:29 AM PDT

Flash-enhanced storage up against Tintri, Nimble Data

Spindles are clearly not speedy enough, as Dell is adding flash to two mid-range EqualLogic arrays to speed up VDI, data warehousing and OLTP data access.…

Ageing star sucked retinue member to death, evidence indicates

Posted: 21 Aug 2012 04:12 AM PDT

Engorged with telltale chemical after swallowing

Astroboffins have spotted the first evidence of a happily digesting red giant star that recently devoured one of its planets, one of the many apocalyptic fates that could happen here on Earth.…

UK watchdog snaps on glove to probe Tesco's 'security fails'

Posted: 21 Aug 2012 04:03 AM PDT

Every little helps, starting with hash("sha256", ...)

The UK's privacy watchdog has opened a tentative probe into the alleged security shortcomings of Tesco's website.…

Morning stampede of workers lulled by 'new' virty shiny box

Posted: 21 Aug 2012 03:41 AM PDT

GreenBytes waves wand, turns flash array into cloudy kit

GreenBytes has turned its Solidarity flash array into what it's called an IO Offload Engine: a bit of gear purpose-built for weathering storms on storage networks caused by thousands of virtual desktops booting up and such like. Sitting in front of a storage array, taking care of the heavy IO lifting, it is sold to service providers in a pay-per-use scheme.…

Apple, Samsung brass hats' patent spat chitchat falls flat

Posted: 21 Aug 2012 03:19 AM PDT

Cook and Kwon agree to disagree, place fate in jury's hands

Apple and Samsung's chief execs have discussed their US patent trial but they weren't able to sort out their differences, a lawyer for the South Korean chaebol said yesterday.…

How I Learned to Stop Worrying and Love IPv6

Posted: 21 Aug 2012 03:01 AM PDT

You make my heart go Ping

Stob  IPv4 addresses are a rapidly dwindling commodity [...] ICANN distributed the last big chunks of available IPv4 addresses to the five continental Regional Internet Registries earlier this year. The RIRs in turn are running out of supplies to allocate to ISPs and other network operators - El Reg

ICO has yet to begin probing cookie violators

Posted: 21 Aug 2012 02:39 AM PDT

FOI request reveals privacy watchdog still not ready to deal with complaints

The Information Commissioner's Office (ICO) has yet to begin investigating websites accused of breaking the new cookie laws, which came into force last year, because it does not yet have an investigative team in place.…

PayPal drops into McDonalds, begs meat-guzzlers to give it a bonk

Posted: 21 Aug 2012 02:17 AM PDT

Would you like NFC with that?

Thirty McDonalds outlets* in France will be accepting PayPal, using the eBay-owned processor's mobile client, as companies race to become the default mobile payment platform whether customers want it or not.…

Everything Everywhere bags 4G monopoly in UK - for now

Posted: 21 Aug 2012 02:00 AM PDT

Competition? What competition?

Everything Everywhere, the UK's largest mobile operator, will get a monopoly on 4G services in the UK, starting on 11 September and lasting at least until next year's spectrum mega-auction.…

North Tyneside: Mega-outsourcing deal will SAVE jobs

Posted: 21 Aug 2012 01:38 AM PDT

No really

North Tyneside council is to outsource all its ICT services, along with finance, procurement, revenues and benefits, customer services and human resources to mega-services provider Balfour Beatty.…

NetApp: Flash as a STORAGE tier? You must be joking

Posted: 21 Aug 2012 01:17 AM PDT

Reselling Fusion-io hardware

Completing its array-to-the-server flash vision, NetApp is rolling out server flash caching software, reselling Fusion-io server flash cards, and validating seven third-party server flash products with its ONTAP arrays.…

Netflix puts end to fumbling, penetrates Scandinavia

Posted: 21 Aug 2012 12:59 AM PDT

Actually working in its own interest for a change

For the first time in a while Netflix has said something that has not crashed its share price, and has lifted it instead: it plans to launch its online movie service in the fourth quarter in the four countries of Scandinavia – Sweden, Norway, Denmark and Finland. It confirmed that the cost of doing so will mean that it makes a small loss for the fourth quarter. Once again the offering will include both local and global content offerings.…

'SEX and the FEMALE BRAIN are CONNECTED' - shock discovery

Posted: 21 Aug 2012 12:28 AM PDT

Sperm chemical, NOT cars or money, rules ladies' hormones

In a discovery sure to stir intense discussion, scientists in Canada say they have discovered a powerful chemical signal embedded in semen which acts directly upon the brains of female mammals - apparently including humans.…

Darksiders II

Posted: 21 Aug 2012 12:00 AM PDT

Cower, brief mortals

Review  Typically, the only death I have any time for in my life is Terry Prachett's characterisation of Death and his constant fascination with humanity's foibles. Unsurprisingly, the Death of Darksiders II is a different incarnation altogether, a less bleak and more blood thirsty kinda guy.…

News Ltd's Australian chief demands copyright overhaul

Posted: 20 Aug 2012 11:12 PM PDT

Wants anti-piracy role for National Broadband Network

The head of News Ltd's Australian outpost has urged for an overhaul of copyright laws to take on the "copyright kleptomaniacs" and "digital suckers" that are robbing the Australian economy of AUD$1.37 billion annually in pirated film and TV content.…

Sharp to shunt two telly factories

Posted: 20 Aug 2012 10:03 PM PDT

3,000 more jobs could be axed

Ailing Japanese electronics giant Sharp is set to offload two of its manufacturing plants, shedding thousands more jobs than was originally feared, according to the latest reports from Tokyo.…

India shutters sites and social media accounts

Posted: 20 Aug 2012 09:37 PM PDT

Pakistan suspected of spreading rumours inciting sectarian violence

India's government is blocking up to 250 web sites and social media accounts as part of on-going efforts to arrest the spread of damaging rumours which it believes are designed to incite sectarian violence.…

Facebook sued by Chinese firm over Timeline

Posted: 20 Aug 2012 09:06 PM PDT

Cubic Network got there three years sooner

Chinese web firm Cubic Network is set to sue Facebook for nicking the idea and name behind its Timeline feature, after being prompted to do so by some friendly US lawyers.…

Work for the military? Don't be evil, says ethicist

Posted: 20 Aug 2012 06:00 PM PDT

Engineers should 'Just Say No' to working on drones, philosopher says

Engineers should refuse to work on killer robots, says Australian ethicist Dr Robert Sparrow.…

The cooler side of the Big Bang

Posted: 20 Aug 2012 05:30 PM PDT

Can 'Quantum graphity' (not gravity) be tested?

Quantum graphity – not gravity – is a fairly recent and, as far as I can tell, quite obscure angle on cosmology, but some University of Melbourne and RMIT researchers are proposing a test for the theory, and at the same time, proposing a different model for the formation of the universe.…

Apple now most valuable company OF ALL TIME

Posted: 20 Aug 2012 04:49 PM PDT

Tops Redmond's bubble-era record

Apple first earned the title of the world's highest-valued company in 2011, but rumors about the impending iPhone 5 sent its stock soaring to new heights on Monday, earning it a new distinction, that of the highest-valued company in stock market history.…

NASA gets funding for Mars InSight mission in 2016

Posted: 20 Aug 2012 04:48 PM PDT

Funding to delve into the depths of the Red Planet

Fresh from the ongoing success of the Curiosity rover, NASA's Jet Propulsion Laboratory has awarded funding for its next Mars mission, InSight, which will drill down under the Martian surface to try and understand its geology.…

Melb IT tells ICANN to clear up its clearinghouse act

Posted: 20 Aug 2012 04:08 PM PDT

Brands in GTLD cybersquat peril

ICANN's trademark clearinghouse guidelines for the introduction of gTLDs have been slammed by one of Australia's largest domain registrars, Melbourne IT.…

SHOCK: Brainwave readers work as advertised

Posted: 20 Aug 2012 03:16 PM PDT

Put away the tinfoil hat, there's no 'brain hack' here

A little-reported (at first) bit of research presented at this month's Usenix conference makes the startling claim that consumer-grade EEG-based interface devices – like Emotiv and NeuroSky headsets – could be used to gain private information from users.…

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